Volunteer Release Form

Position Summary:

United Way is social change organization that brings the community together to create access and opportunity for everyone in the Quad Cities to succeed. We unite leading corporations, foundation, individuals, nonprofits, school districts, and more to achieve measurable outcomes and create truly transformational change across the Quad Cities.

The Administrative Associate plays a critical role in the effectiveness of the CEO, COO, and senior leadership team. This high-trust, high-impact role supports executive operations, donor stewardship, and daily administration to ensure the organization runs smoothly and that relationships—with donors, partners, and internal teams—are nurtured with care.

The ideal candidate is resourceful, proactive, and highly organized, with excellent communication skills and a passion for making things work behind the scenes.

Essential Job Functions

Executive & Leadership Support

• Serve as the primary administrative partner to the CEO and COO—managing complex calendars, scheduling meetings, and ensuring timely follow-up
• Prepare executive correspondence, presentations, and confidential documents with accuracy and discretion
• Coordinate logistics for board and leadership meetings, including scheduling, materials preparation, minute-taking, and action-item tracking
• Act as a liaison between executive leadership and internal/external stakeholders to ensure timely and professional communication

Tocqueville Donor Stewardship & Pledge Management

• Serve as the internal point person for Tocqueville Society and Emerging Leaders Legacy Society pledge management—coordinating with Resource Development and Finance to track multi-year commitments, payments, and acknowledgments
• Maintain accurate donor records and ensure timely, personalized communication—pledge confirmations, reminders, thank-you messages, and impact updates
• Collaborate with the CEO and CSO to deliver exceptional donor experiences, supporting strategic follow-up, curated outreach, and preparation for meetings and events
• Monitor donor preferences and proactively identify opportunities to strengthen stewardship, retention, and satisfaction

Office & Administrative Operations

• Oversee daily office functions: mail handling, supply management, document prep, scanning, filing, and vendor communication
• Maintain a clean, well-stocked, and professional office environment for staff and visitors
• Coordinate outgoing mailings—letters, invitations, and donor communications
• Provide administrative and phone backup when needed and assist with special projects across teams
• Support select finance functions (e.g., deposits) to ensure appropriate separation of duties
• Deliver excellent customer service to internal and external stakeholders, helping to ensure a positive and productive organizational culture

Competencies:

All United Way Quad Cities staff are expected to demonstrate the following competencies:

• Mission-Focused
• Relationship Oriented
• Collaborator
• Results-Driven
• Brand Steward

Experience/Other Requirements:

• 2–4 years of experience in administrative, executive support, or operations roles
• Minimum 2 years of customer service experience, ideally in a professional services environment

Skills:

• Exceptional organizational and multitasking abilities; able to prioritize effectively and adapt to changing needs
• Strong customer service orientation with a warm, professional demeanor
• Excellent written and verbal communication skills, with high attention to detail
• High emotional intelligence and discretion in managing sensitive information and high-level relationships
• Proactive self-starter with strong follow-through and the ability to work independently in a fast-paced setting
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience with donor CRMs preferred

Other Requirements:

• Ability to lift up to 25 lbs
• Flexibility to work occasional (rare) evenings or weekends, as needed
• Valid driver’s license, automobile insurance, and reliable transportation required

How to Apply:

Qualified candidates are invited to apply by submitting a resume and cover letter along with your salary expectations, to Karrie Abbott, Chief Operating Officer at kabbott@unitedwayqc.org.

Position Summary:

United Way is social change organization that brings the community together to create access and opportunity for everyone in the Quad Cities to succeed. We unite leading corporations, foundation, individuals, nonprofits, school districts, and more to achieve measurable outcomes and create truly transformational change across the Quad Cities.

The United for Schools Site Coordinator plays a pivotal role in advancing the United Way Quad Cities (UWQC) mission through collaboration, community activation and targeted initiatives at partner Title 1 public schools.

As the Site Coordinator, this individual will be dedicated to accelerating student achievement and empowerment in Wilson Middle School Moline. He/She will foster meaningful partnerships with school staff, service providers, businesses, faith-based organizations and engaged individuals and groups to create a powerful network of support for students, ensuring they receive the resources and opportunities necessary for success.

The Site Coordinator working at Wilson is responsible for implementation of integrated student services, wrap-around support and intervention plans in partnership with Moline Coal Valley School District. The Site Coordinator will work directly with students and families to improve attendance, academics, and behavior, connecting school content to real world experiences, reinforcing positive patterns, character development, and discovering intrinsic motivation.

Essential Job Functions:

• Build and lead a school support team that collaborates with school administrators, teachers, and support staff in the implementation of the Communities In Schools Model. This process will include the building and nurturing of school staff relations, relationships between school and community, and the engagement of volunteers for the delivery of services, as well as leading the school support team in end-of-grading period and end-of-year reporting.
• Lead the annual CIS school needs assessment process. This process ensures the creation of a robust school needs assessment that includes data from overall school improvement initiatives, surveys, and discussions with staff, parents and students, and results from the previous year.
• Lead the development and implementation of the CIS school support plan. The plan will contain a measurable CIS-specific goal that clearly helps support the achievement of at least one goal in the school improvement plan. It will clearly outline plans for delivering school wide Tier I supports, targeted small group Tier II supports, and individualized Tier III supports aligned with this goal and student goals. It will also outline a process for monitoring, adjusting and evaluating and reporting program effectiveness.
• Maintain a student caseload. Ensure that students referred for caseload have needs and goals that align with the overall school goal. Conduct individual needs assessments, develop Individual student support plans, and coordinate the delivery of tiered supports to students on caseload. Monitor and adjust services based on data, document goal achievement.
• Lead the monitoring and adjustment of services. Lead the school support team in the systematic collection of program data, regularly monitoring, and adjusting services as needed.
• Participate in school-wide events, functions and duties as available and appropriate to role.
• Coordinate the scheduling, implementation and follow up for United Way education supports offered in the building.
• Build strong relationships with students, teachers and administrators.
• Establish and maintain relationships within the community that benefit the school and students.
• Actively engage stakeholders to support program planning and act as an advocate for students to encourage program participation and student achievement.
• Model and utilize best practices for family engagement to increase parent involvement and connectivity.
• Ensure that data is collected, monitor and analyze outcomes related to school goals and benchmarks of United for Schools determined in UFS Action Plan, such as: attendance, student discipline referrals, academic achievement, parental involvement, and program effectiveness.
• Prepare routine impact reports highlighting accomplishments and progress towards shared goals with school, investors, volunteers and community partners.
• Analyze data to guide ongoing individual service delivery and programmatic evaluations.
• Effectively manage resources, including program site budget, volunteers, partners, grants, and meeting all reporting requirements.
• Manage the recruitment, orientation and training of service provider and volunteers.
• Provide timely and ongoing recognition for investors, volunteers and partners.

Competencies for all Staff:

• Mission-Focused
• Relationship Oriented
• Collaborator
• Results-Driven
• Brand Steward

Requirements:

Education/Training:

Bachelor’s degree and 3 years of equivalent experience in education, social work or related fields.

Experience/Other Requirements:

• Ability to leverage develop strong relationships with community partners and school staff to achieve goals.
• Ability to respond to the needs of students and to meet those needs using measures that are appropriate and understandable.
• Ability to react quickly and adapt to changing situations with minimum disruption.
• Ability to organize and prioritize effectively.
• Experience in coordinating efforts and collaborating with variety of stakeholders for a shared agenda.
• Knowledge of community assessment and planning principles and methods.
• Excellent writing, editing, verbal, and presentation skills.
• Proficiency with MS Word, PowerPoint and Excel.
• Valid Driver’s License, automobile insurance, and reliable transportation required

How to Apply:

Qualified candidates are invited to apply by submitting a resume and cover letter along with your salary expectations, to Karrie Abbott, Chief Operating Officer at kabbott@unitedwayqc.org.

Position Summary:

United Way is social change organization that brings the community together to create access and opportunity for everyone in the Quad Cities to succeed. We unite leading corporations, foundation, individuals, nonprofits, school districts, and more to achieve measurable outcomes and create truly transformational change across the Quad Cities.

The Donor Services Associate plays a critical role in advancing United Way Quad Cities’ mission by ensuring accurate donor data, supporting donor engagement and recognition. This position provides administrative support to the Resource Development team, helping maintain a high standard of service for donors, partners, and internal stakeholders.

Essential Job Functions:

Donor Database Management

• Accurately enter, update, and maintain donor and pledge information in the database.
• Perform regular audits and data clean-up to ensure integrity and accuracy.

Administrative Support

• Provide backup and overflow support to the Donor Services Director.
• Prepare reports, spreadsheets, and written correspondence as needed.
• Assist with general office tasks, including answering phones, scheduling, and mailings, answering general office email mailbox.
• Support preparation and distribution of large and bulk mailings.

Donor Acknowledgment & Recognition

• Assist in the generation and distribution of donor thank-you letters and communications.
• Support the implementation of donor recognition activities and stewardship efforts.

Annual Updates & Maintenance

• Maintain and update Contributor Choice materials annually.
• Help ensure accuracy of online donor and volunteer interfaces.

Team Collaboration & Special Projects

• Support cross-functional initiatives and team efforts across departments.
• Participate in internal events and complete other duties as assigned.

Competencies for all Staff:

• Mission-Focused
• Relationship Oriented
• Collaborator
• Results-Driven
• Brand Steward

Experience/Other Requirements:

Education/Training:

Minimum of a high school diploma or equivalent required, with at least 2 years of administrative support and data entry experience.

Preferred Experience

• Office administration or donor services experience preferred.
• Familiarity with standard office equipment and general administrative procedures.
• Experience with database systems and customer relationship management (CRM) software is a plus.

Skills:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Excellent attention to detail, organizational skills, and ability to manage multiple priorities.
• Strong written and verbal communication skills, including accurate grammar and spelling.
• Professionalism, discretion, and the ability to handle sensitive information.
• Ability to work both independently and collaboratively in a fast-paced, mission-driven environment.
• Flexibility to adapt to changing priorities and needs.
• Must have a valid state driver’s license, automobile insurance, and reliable transportation required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

How to Apply:

Qualified candidates are invited to apply by submitting a resume and cover letter along with your salary expectations, to Karrie Abbott, Chief Operating Officer at kabbott@unitedwayqc.org.